Support

Support that never sleeps

Agents that answer, troubleshoot, and resolve customer issues end to end, without handing off to a human.

Talk through a use case

What agents do

Agents that run customer support

Resolve tickets
Answers, troubleshoots, and closes tickets end to end, with no human handoff.
Triage requests
Reads every incoming message, classifies it, and routes it where it belongs.
Cover every hour
Handles requests around the clock, across timezones, with no queue building up.
Onboard customers
Walks new customers through setup and activation, one step at a time.
Draft responses
Writes accurate, on-brand replies grounded in your knowledge base.
Keep records current
Logs every interaction and updates the customer record automatically.
Handle billing questions
Answers account and billing questions from connected systems, instantly.
Escalate cleanly
Knows when to hand off and briefs the human with full context.

Built on luno os

Agents that can be trusted

Agent Layer

The agents that do the actual work — grounded in the context beneath them, model-agnostic, and handing off to a person the moment a call needs human judgment.

Integration Layer

We connect to the systems the customer already runs. Legacy systems, ERP, CRM, HRIS, document stores, internal APIs.

Context Layer

LunoOS creates a queryable model of how the business actually runs. Entities, workflows, decisions, exceptions, business rules. This creates the moat.

Governance

Lineage, access control, audit logs across every layer. It makes the platform deployable in regulated industries.

Agent Layer

The agents that do the actual work — grounded in the context beneath them, model-agnostic, and handing off to a person the moment a call needs human judgment.

Integration Layer

We connect to the systems the customer already runs. Legacy systems, ERP, CRM, HRIS, document stores, internal APIs.

Context Layer

LunoOS creates a queryable model of how the business actually runs. Entities, workflows, decisions, exceptions, business rules. This creates the moat.

Governance

Lineage, access control, audit logs across every layer. It makes the platform deployable in regulated industries.

THE PLATFORM

Your Team of Agents

The agentic layer

A lead agent breaks an operation into steps, hands each to the right specialized agent, and coordinates them to the finish. One point of accountability, a whole team underneath.

Deployment