Put AI agents to work across planning, stores, e-commerce, and fulfillment — managing inventory, processing orders, and clearing the routine so your team drives the business.
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Agents that run retail operations
Retail depends on tight coordination across merchandising, planning, stores, e-commerce, and fulfillment — yet many teams still operate through disconnected systems and manual handoffs.
Luno deploys AI agents that take on that work and run it end to end — so stock stays right, orders flow through, and decisions happen in real time.
Agents that runretail operations
Retail depends on tight coordination across merchandising, planning, stores, e-commerce, and fulfillment — yet many teams still operate through disconnected systems and manual handoffs.
Luno deploys AI agents that take on that work and run it end to end — so stock stays right, orders flow through, and decisions happen in real time.
Agents, not another tool
They own the task
An agent runs a job end to end — replenishing stock, processing an order, handling a return — instead of handing steps back to your team.
They work in your core systems
Agents plug into the ERP, OMS, and e-commerce platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Peak seasons and promo spikes get handled around the clock, at a consistency manual work can't match.
Agents, not another tool
They own the task
An agent runs a job end to end — replenishing stock, processing an order, handling a return — instead of handing steps back to your team.
They work in your core systems
Agents plug into the ERP, OMS, and e-commerce platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Peak seasons and promo spikes get handled around the clock, at a consistency manual work can't match.
Retail operations are fast-moving and fragmented
Disconnected systems and reactive coordination create stockouts, overstock, margin leakage, and inconsistent customer experiences.
What our Agents do
Built for the real world
Agents run critical functions across the enterprise.
Support
AI workers that resolve customer issues end to end: answering, troubleshooting, and closing tickets without handing off to a human.
Operations
AI workers that keep things moving: scheduling, coordinating, and chasing down what's missing so work never stalls.
Back-Office
AI workers that run the paperwork behind the business: reconciling invoices, onboarding vendors, and clearing the queues no one wants.
Sales
AI workers that work every lead: qualifying, following up, and re-engaging the deals your team never gets back to.
Solutions
Manage orders and fulfillment
Takes orders from entry to fulfillment — validating, confirming, routing.
Orders flow through without manual handling.
Handle returns, refunds, exchanges
Processes returns end to end against policy.
Resolutions in minutes, consistent every time.
Manage inventory and replenishment
Tracks stock, forecasts demand, triggers reorders.
Shelves stay stocked without manual watching.
Coordinate suppliers and vendors
Manages the back-and-forth with suppliers.
Coordination that used to eat hours.
Support customers across channels
Answers order, product, and account questions end to end.
The routine queue clears itself.
Update pricing and promotions
Applies price and promo changes across systems and channels.
Pricing that stays consistent everywhere.
Answer order-tracking inquiries
Resolves 'where is my order' instantly from live status.
Your most common question, handled without your team.
Handle fraud and chargebacks
Investigates and resolves fraudulent orders and chargebacks.
Losses caught, disputes won.
Built For Teams Like Yours
Built For Teams Like Yours
Need stronger demand visibility and faster allocation decisions to protect margin and availability.
Need better replenishment coordination and execution reliability across channels.
Need AI that integrates with existing systems and delivers measurable business impact fast.
Results That Compound
Results That Compound
Retail organizations working with Luno typically achieve 15–30% operating-cost reductions in AI-applied workflows, along with improved in-stock reliability and fewer manual escalations across merchandising and operations teams.
Retail organizations working with Luno typically achieve 15–30% operating-cost reductions in AI-applied workflows, along with improved in-stock reliability and fewer manual escalations across merchandising and operations teams.
