Put AI agents to work across underwriting, claims, and servicing — settling claims faster, pricing risk sharper, and clearing the routine so your team doesn't have to.
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Agents that run insurance operations
Insurance runs on tight coordination across underwriting, claims, policy servicing, and compliance — yet most of that work still moves through disconnected systems and manual handoffs.
Luno deploys AI agents that pick up those tasks and run them end to end, inside the systems you already use — so claims settle faster, risk is priced sharper, and your team is freed from the queue.
Agents that runinsurance operations
Insurance runs on tight coordination across underwriting, claims, policy servicing, and compliance — yet most of that work still moves through disconnected systems and manual handoffs.
Luno deploys AI agents that pick up those tasks and run them end to end, inside the systems you already use — so claims settle faster, risk is priced sharper, and your team is freed from the queue.
Agents, not another tool
They own the task
An agent takes a claim from intake to decision — validating, triaging, and settling the simple ones — instead of handing every step back to an adjuster.
They work in your core systems
Agents plug into the policy admin, claims, and underwriting platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Catastrophe surges and renewal peaks get handled around the clock, at a consistency manual review can't match.
Agents, not another tool
They own the task
An agent takes a claim from intake to decision — validating, triaging, and settling the simple ones — instead of handing every step back to an adjuster.
They work in your core systems
Agents plug into the policy admin, claims, and underwriting platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Catastrophe surges and renewal peaks get handled around the clock, at a consistency manual review can't match.
Insurance operations are process-heavy and fragmented
Disconnected systems, manual reviews, and slow coordination drive up costs, delay claims, and increase leakage and compliance risk.
What our Agents do
Built for the real world
Agents run critical functions across the enterprise.
Support
AI workers that resolve customer issues end to end: answering, troubleshooting, and closing tickets without handing off to a human.
Operations
AI workers that keep things moving: scheduling, coordinating, and chasing down what's missing so work never stalls.
Back-Office
AI workers that run the paperwork behind the business: reconciling invoices, onboarding vendors, and clearing the queues no one wants.
Sales
AI workers that work every lead: qualifying, following up, and re-engaging the deals your team never gets back to.
Solutions
Process claims, FNOL to decision
Takes claims from first notice to adjudication — validating, routing by complexity, settling the straightforward ones.
Claims cleared in a fraction of the time.
Detect and flag fraudulent claims
Surfaces suspicious patterns with the supporting evidence.
Fraud caught before payout.
Support underwriting and risk assessment
Gathers and structures the data underwriters need to decide.
Underwriters decide on complete files, faster.
Quote and bind policies
Assembles quotes and issues policies against your rules.
Quote-to-bind in minutes.
Service renewals and policy changes
Handles renewals, endorsements, and servicing requests.
Retention that doesn't depend on manual outreach.
Pursue subrogation and recovery
Identifies and works recovery opportunities on settled claims.
Recovered dollars that used to slip away.
Handle first notice and policyholder support
Takes first notice of loss and answers policyholder questions across channels.
Support without the claims-line wait.
File regulatory and compliance reports
Assembles required regulatory reporting.
Filings that keep pace with the rules.
Built For Teams Like Yours
Built For Teams Like Yours
Need faster claim resolution and lower operating costs without compromising service quality.
Need better data visibility and faster, more consistent risk decisions.
Need AI that integrates with existing core systems and delivers measurable impact fast.
Results That Compound
Results That Compound
Insurers working with Luno typically cut claims-processing time by 30–50% and reduce operating costs in AI-applied workflows, while improving accuracy and consistency across underwriting and claims teams.
Insurers working with Luno typically cut claims-processing time by 30–50% and reduce operating costs in AI-applied workflows, while improving accuracy and consistency across underwriting and claims teams.
